FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

General

Setting up FAQs

That depends. When you request a quote a MyHome representative will get in touch to make a viewing appointment.

He or she will then take a quick look around your home (number of rooms, layout, size etc) then provide an on-the-spot quote.

But don’t worry there’s no obligation.

You can then have as much time as you want to think about it and get back to us. Once you give us the go-ahead we will schedule in a cleaning date and time – either as a one-off or on a regular basis.

Cancellation Policy

Minimum of 2 Business days notice must be given to Dusty Genie before cancelation or rescheduling of booked service. Failure to give sufficient will result in the charge of 50% of agreed fee for the scheduled clean.

Satisfaction Guarantee

If for any reason the client is unhappy with the quality of work provided by the cleaner the client must report this to Dusty Genie cleaning within 12 hours. Once reported to Dusty Genie, we will asses the quality of work and what was requested prior to the clean. If the complaint was found reasonable, Dusty Genie cleaning agrees to have cleaner return to complete the clean to expections.

FAQ

How long does each clean take?

Do you offer a Guarantee?

Is your company insured?